In the current digital landscape, executive assistant roles are changing and becoming more complex and challenging than ever. With technological advancements and the growth of advanced tools and strategies, executive assistant recruiting is transforming significantly. Today, it is pivotal for executive assistants to be tech-savvy, have a solid understanding of evolving technology, stay up-to-date, and use it effectively. The article explores the changing digital sector and its impact on executive assistants’ roles and responsibilities.
Table of Contents
Knowledge of the Basics
Executive assistants should be proficient with the latest version of all forms of Microsoft Office. A tech-savvy assistant should have advanced skills and an understanding of PowerPoint, Outlook, Excel, and Word. They should be confident with the latest programs so they can teach others, including superiors, if necessary. Experts believe that Microsoft Office and its core programs will dominate the administrative field. Knowledge of Google Workspace and Apple iWorks is an added advantage.
Understanding the Internal Systems
Every organization runs its independent internal program; all departments and team members use it. It could be a complex and challenging CRM system or a simple tool for booking time off. Executive assistants should know how it functions regardless of the simple or complex system. An assistant does not have to be an expert in the systems because that is where the IT department comes in. But they should be able to answer the basic queries. If they are not aware, they should know whom to approach for the same.
Tech Etiquette
Being tech-savvy doesn’t mean using advanced software tools and applications but understanding the different approaches to digital interaction and engagement. During executive assistant recruiting, organizations look for candidates who can communicate with clients, customers, colleagues, executives, senior team members, and stakeholders using multiple platforms and mediums.
A competent executive assistant knows the different tools and applications for every communication. They also incorporate the appropriate language and tone so that messages and information reach the target audience. Staying professional is always important, even when using casual mediums like Slack or WhatsApp.
Excellent Relationship with the IT Department
Even if an assistant is tech-savvy, they might not know how to address or fix every tech problem that occurs. An excellent working relationship with the IT team is pivotal, especially if organizations outsource IT. Assistant executives should build such a stronghold and reputation in the organization that the IT department should respond promptly and address the issue. It is always better to know where to rely on IT questions because assistants encounter tech issues innumerable times in a day.
Fixing Basic Office Machines
Experts claim that organizations fail to operate smoothly without a tech-savvy and competent executive assistant. They do not have to be tech experts, but basic tech knowledge is critical in digital era executive assistant recruiting. Often, printers, copiers, or coffee machines get stuck and dysfunctional. Nobody expects the assistants to carry wrenches and fix them. Still, the knowledge of fixing a paper jam or changing toner is an added advantage in the changing business landscape and staying ahead of the competition.
Touch Typing Skills
It might sound traditional or old-fashioned, but modern and digital-era executive assistants still use touch typing. Executive assistants write tons of emails alongside other administrative responsibilities. The touch-tying skill allows them to work through letters, reports, presentations, and emails faster than average employees in the administrative departments.
Understanding Social Media and the Latest Technology
As a digital-era executive assistant, it is pivotal to understand the importance of using social media platforms and implementing them in everyday business operations. Assistants must handle the social media of executives and the organization, and competent and tech-savvy candidates can manage everything efficiently. Further, a tech-savvy assistant knows the tricks and strategies to maximize the latest technology and tools, use shortcuts and hidden features, and leverage advantages.
Conclusion
Successful executive assistant recruiting in the digital landscape is complex. Recruiters should identify candidates with a basic and advanced understanding of technology, digital resources, and tools. They should also remain up-to-date with the latest applications, software, and technology to keep businesses running.