If a business is to survive, they must focus on customer service. In fact, it is a key element of overall success. This is why a lot of resources are sent to the customer service department. The workforce there must be supported in becoming as efficient as possible, and they often receive extensive training on company policies and procedures, products, and more. But what many companies forget, is the importance of training their staff in the most important element of all: active listening skills. This is something Jeffrey W. Lupient aims to address. Jeffrey W. Lupient on Active Listening Skills…